Terms of Service

1. Agreement to these terms

By creating a Tilomail account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

If you use Tilomail on behalf of an organization, you represent that you are authorized to accept these Terms for it, and “you” includes that organization. These Terms, our Privacy Policy, and any plan-specific or order terms together form the entire agreement between us.

Throughout these Terms, “Tilomail,” “we,” “us,” and “our” refer to the company that operates the Tilomail service, and the “Service” means our web application, mobile and desktop apps, and website.

2. Eligibility and age

You must be at least 16 years old — or the minimum age of digital consent in your country, if that age is higher — to create an account. If you are under the age of majority where you live, you may use Tilomail only with the involvement of a parent or guardian who agrees to these Terms.

You must also not be barred from using the Service under any applicable law, including sanctions and export-control laws. By using Tilomail, you confirm that you meet these requirements.

3. Your account and security

You are responsible for activity that happens under your account. Keep your password and recovery methods safe, enable two-factor authentication where you can, and do not share your credentials with anyone.

Tell us promptly at support@tilomail.com if you suspect unauthorized use of your account. You agree to provide accurate information and keep it up to date, and not to create accounts solely to evade limits, suspensions, or abuse controls.

4. Acceptable use

Tilomail is a home for private, legitimate email. To keep it safe for everyone, you agree not to use the Service to:

• send spam, bulk unsolicited messages, or any mailing that violates anti-spam laws such as CAN-SPAM, the GDPR and ePrivacy rules, or their equivalents;
• distribute malware, phishing, or fraudulent content, or otherwise deceive recipients about who you are;
• harass, threaten, defame, or infringe the rights — including intellectual-property and privacy rights — of others;
• store or share illegal content, including child sexual abuse material (which we report to the authorities as required by law) or content that promotes terrorism or violence;
• use the Service to attack others — no hacking, denial-of-service attacks, port scanning, credential stuffing, or attempts to gain unauthorized access to any system or account;
• probe, overload, or disrupt the Service or its infrastructure, or circumvent our rate limits, quotas, or security measures;
• resell or provide the Service to third parties except as your plan expressly permits;
• misrepresent your identity or affiliation, or forge headers to disguise the origin of messages;
• violate any applicable law or the rights of any third party.

We may set and enforce technical limits — for example, on sending rates or storage — to protect the Service and its users. Deciding what constitutes abuse is ultimately at our reasonable discretion, and we may act to protect the Service, our users, and third parties.

5. Plans, billing, and payments

Tilomail offers a free plan and paid plans with additional features. Current features and prices are shown on our pricing section and may change over time.

Subscriptions and renewals

Paid plans are billed in advance on a recurring basis — for example, monthly or annually — and renew automatically at the then-current price until you cancel. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period, and you keep access until then.

Price changes

We may change our prices. For recurring subscriptions, we will give you reasonable advance notice, and any change applies from your next renewal. If you do not agree to a new price, you can cancel before it takes effect.

Refunds

Except where the law requires otherwise, payments are non-refundable, and we do not provide refunds or credits for partial billing periods or unused features. If your local consumer law grants you a cancellation or refund right, that right still applies and nothing here removes it.

Taxes and failed payments

Prices may exclude taxes. You are responsible for any applicable taxes, which we will add where required. If a payment fails, we may retry it and may downgrade, suspend, or eventually delete the account after notice.

Free plan

We may modify, limit, or discontinue the free plan, and we may reclaim inactive free accounts after a period of inactivity, with notice where feasible.

6. Custom domains

Paid plans may let you use your own domains with Tilomail. You are responsible for registering and maintaining your domain and for configuring the DNS records we specify, such as MX, SPF, DKIM, and DMARC.

You represent that you own or are authorized to use any domain you connect, and that your use does not infringe anyone's rights. We are not responsible for mail-delivery problems caused by domain or DNS misconfiguration outside our control, or by your domain registrar or DNS provider. If you stop using the Service, you are responsible for updating your DNS to redirect mail elsewhere.

7. Service availability and support

We work hard to keep Tilomail reliable and available, and we aim for high uptime. However, the Service is provided on a commercially reasonable-efforts basis, and we do not guarantee that it will be uninterrupted or error-free.

We may perform maintenance, and occasionally the Service may be unavailable due to circumstances within or beyond our control. Where practical, we will give advance notice of planned maintenance and post status updates on our status page.

Any specific service-level commitment, if offered, will be stated in a separate written agreement for eligible plans. Nothing on our marketing pages is an audited or contractual guarantee unless it is expressly stated in such an agreement. Support is provided through our Help center and by email, and response times vary by plan.

8. Intellectual property

The Service — including our software, website, design, logos, and the “Tilomail” name and branding — is owned by us or our licensors and is protected by intellectual-property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose while these Terms are in effect. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Service except to the extent the law expressly permits.

We welcome feedback. If you send us suggestions or ideas, you grant us a royalty-free, worldwide right to use them without any obligation to you.

9. Your content

You keep all rights to the content in your mailbox — your messages, attachments, contacts, and calendar (“Your Content”). We do not claim ownership of it.

You grant us only the limited permission necessary to operate the Service: to store, transmit, back up, and display Your Content to you and the recipients you choose. We do not use Your Content to train advertising models or for any purpose beyond running the Service. You are responsible for Your Content and for having the rights necessary to send and store it.

10. Privacy

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you also agree to that policy. It explains our zero-access encryption, what we collect, and the rights you have over your data.

11. Suspension and termination

By you

You can stop using the Service and delete your account at any time from your account settings.

By us

We may suspend or terminate your access if you breach these Terms or our acceptable-use rules; if your account poses a security, legal, or abuse risk; if required by law; or if we reasonably suspect fraudulent, harmful, or suspicious activity — for example, signals consistent with automated abuse, spam, or account takeover.

Where practical and lawful, we will give you notice and an opportunity to fix the problem, but serious or urgent issues — such as ongoing abuse, security threats, or illegal content — may require immediate action.

Effect of termination

When these Terms end, your license to use the Service ends, and we may delete your data after a reasonable period, subject to our retention obligations. Provisions that by their nature should survive — such as intellectual property, disclaimers, limitation of liability, and indemnity — survive termination.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that every message will be delivered or received — email is a federated, best-effort system — or that any defects will be corrected. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you; in that case, warranties are limited to the minimum extent and period required by law.

13. Limitation of liability

To the maximum extent permitted by law, Tilomail and the people who work on it will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to the Service.

Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim arose, or US$50.

These limits apply regardless of the legal theory and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so some of these may not apply to you, and nothing here limits liability that cannot be limited by law — such as liability for fraud or gross negligence.

14. Indemnification

You agree to indemnify and hold harmless Tilomail and the people who work on it from any claims, damages, losses, and reasonable expenses (including legal fees) arising from your misuse of the Service, your violation of these Terms or applicable law, or your infringement of anyone's rights. We will let you know about any such claim and may participate in its defense with counsel of our choice.

15. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which the Tilomail entity providing the Service is established, without regard to its conflict-of-laws rules, and subject to any mandatory consumer-protection laws of the country where you live, which continue to apply.

We would rather solve problems than litigate them. If a dispute arises, please contact legal@tilomail.com first, and we will work in good faith to resolve it. If we cannot, the courts of that jurisdiction will have authority, except where the mandatory law of your home country gives you the right to bring proceedings there. Nothing in these Terms removes rights you have as a consumer that cannot be waived by agreement.

16. Changes to these terms

We may update these Terms as the Service and the law evolve. When we make material changes, we will update the “Last updated” date above and notify you by email or an in-app notice before they take effect.

If you keep using the Service after the changes take effect, you accept the updated Terms. If you do not agree, you should stop using the Service and may close your account.

17. General

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and us about the Service and replace any prior understandings.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or a successor, for example in a merger or reorganization.
• Severability. If any provision is found unenforceable, the rest of the Terms stay in effect.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may send notices to your account email address, and you can reach us at the addresses below.

18. Contact us

Questions about these Terms? We are happy to help.